How can we ensure peer mentorship experiences go well?
Planning Design Sprints, Design Research, Prototyping, Planning and Performing User Testing, Iterating
Peer mentors often feel they lack the experience to provide helpful suggestions. To reassure them, we created a question guide and problem map highlighting common issues design teams face. These ideas are currently being tested at the DFA Northwestern studio.
A future iteration of these tools was tested during Summer Studio 2017. It resulted in teams completing 30% more user tests.
Tool #1: Resource Map
Peer mentors often feel insecure about their legitimacy as a mentor. First-time mentors in particular often think they don't know enough about design thinking, causing them to doubt their ability to mentor their teams well.
To ensure mentors can provide guidance confidently, my partner and I created a resource map listing common obstacles team face and suggested solutions. Throughout our sprints, we tested both the content and the flow of our map. We tested by having teams fill out forms we created, asking peer mentors to diagnosis scenarios we created with our prototypes, and various A/B tests. Click to see a larger version of this image.
Tool #2: Team Check In Guide
In order for mentors to properly diagnose what issues teams are having, they need to be informed on the team's progress. We created a check in guide to assist mentors in getting the information they need to support a team.